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TERMS AND CONDITIONS ~ PLEASE READ CAREFULLY
The use of this website is subject to the following conditions
CONTACT DETAILS:
Sheabutter Cottage
Unit 3
Sonning Farm
Charvil Lane
Sonning
Reading
RG4 6TH
United Kingdom
Registered Number: 07302968
Tel.: +44 (0) 208 144 4609
SKYPE: SHEABUTTERCOTTAGE
BULK PURCHASES:
We recommend trying out samples before any bulk purchase if you are unfamiliar with these products as we can not accept return of such goods.
CANCELLATION:
In compliance with the Distance Selling Regulations 2000, refunds are given if an order is cancelled within 7 days. Refunds will be provided within 30 days. However, an order cancelled after dispatch will incur a 10% surcharge.
COPYRIGHT:
Images and information on this website is owned by Sheabutter Cottage and protected by copyright laws and may not be reproduced in whole or part without prior written permission.
CUSTOMER INFORMATION:
As per directives set out by card processing/charge back rules, customers are required to provide all information required in full including the first name for order processing. We need a phone number for you, in case we need to contact you about your order. Failure to do so will result in a delay/non-process.
Submission of incorrect information resulting in non-delivery will incur a re-delivery charge.
CUSTOMER PROTECTION:
Sheabutter Cottage takes pride in customer confidentiality and will never pass nor discuss details with third parties.
DAMAGES:
Please advise us within 24hours should you receive any damaged goods and we will endeavour to investigate.
DELIVERY:
In compliance with "cardholder not present transactions", all orders will be shipped to your billing address. Delivery is carried out by Royal Mail/ParcelForce/other
couriers and has to be signed for by the customer. In the event of the customer being unavailable for delivery, the package(s) will be returned to the local depot for collection within 7 working days. A re-delivery after this period will incur a charge. International customers should be aware that import duties/taxes may be issued by the governing body.
PATCH TESTING:
Our handmade and natural products are formulated
to be gentle and moisturising. We however recommend a patch test.
PAYMENT:
Online orders can be paid for through
PayPal
or with a credit card.
For security purposes, we
require that you enter your card's verification number CVV2. The verification
number is a 3-digit number printed on the back of your card on the signature
strip. Your shipping address should be the same as your billing address. Please note that we can not accept cheque payments.
PRICING:
All our prices are
displayed in British Pounds (£ GBP). We reserve the right to make price
changes without prior notice but will not increase the price of ordered
goods which are awaiting delivery. We offer a currency converter as a
guideline.
We
DO NOT CHARGE VAT and there is
NO MINIMUM ORDER.
PRODUCTS:
We will not be held responsible for the misuse of
our products. All ingredients used in a particular product are listed on
our website and products. Please contact us if you are concerned about a
particular ingredient/product.
RETURN OF GOODS:
Items can be returned if you are unhappy with your purchase. This should be returned to us by prior notice and via first class recorded delivery service in its original condition within 2 days of receipt of your order after which refund of the purchase price will be issued. Items that have been opened or used will not be accepted for a refund. The cost of sending the goods back to us will be borne by you. This does not affect your statutory rights.
SHIPPING RATES:
Our shipping rates are automatically
calculated depending on the weight and destination.
We reserve the right to
change our terms and conditions. Placing an order with us constitutes
your acceptance of our terms and conditions.
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